Privacy Policy

Last updated: January 2025

1. Introduction

Modernize Solutions PTY LTD (ABN 33 693 910 379) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

By accessing our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully so you understand how your information is handled.

2. Information We Collect

Personal Information

We may collect the following personal information when you contact us, request a quote, or engage our painting services:

• Full name
• Email address
• Phone number
• Residential or business address
• Project details and specifications

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• IP address
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes for painting services
• To deliver, manage, and improve our painting services
• To communicate with you about your project, including scheduling and updates
• To improve our website, content, and user experience
• To send relevant information about our services, where you have opted in to receive such communications
• To comply with legal obligations and resolve any disputes

4. Information Sharing

Modernize Solutions does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: We may share information when you have given us explicit permission to do so.
• Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
• Legal requirements: We may disclose your information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Modernize Solutions, our clients, or others.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website, remember your preferences, and improve our services.

We use cookies for analytics purposes (such as Google Analytics) to understand website traffic and usage patterns. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Modernize Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Opt out of receiving marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as promptly as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: